All pickup and delivery dates and times will be scheduled at the time of sale. Larger and heavier items can only be sent via ground freight, and therefore shipping cannot be expedited. Oversized items sent via a freight trucking company typically arrive to your curbside within 7 to 14 business days. The freight trucking company is not responsible for carrying the item into the building, unloading the package from the truck, or assembling your purchase. For heavier packages, we strongly recommend you have someone available to assist you. The delivery company will notify you by phone to schedule a delivery date and time window. Typically, there will be a four-hour timeframe for the delivery and someone must be home for the item to be delivered. The total charge does not include inside delivery, lift gate service, removal of cartons, installation or assembly.
This is very important information.
When your order is delivered, inspect the outer carton and entire contents for any potential damage that may have occurred during shipment. If it is clear that significant damage has occurred, refuse the delivery and contact us immediately for a replacement If any minor damage has occurred that you believe can be replaced with parts, note damage on delivery receipt and accept the product If you are unable to fully inspect entire contents on delivery, you must write "SUBJECT TO FURTHER INSPECTION" on the delivery receipt. This insures we are able to file a proper concealed damage claim with the carrier. If the driver does not allow you to sign the delivery receipt in the above mentioned procedures, refuse delivery and call us. In the event the delivery arrives when you are not at home you must inspect and report any claim or damage to us within 48 hours otherwise we will not be able to replace the materials.
Deliveries that are signed free and clear of damages will be the recipient's responsibility. No exceptions.
Very Important: no damage claims will be accepted if you don't have the packaging the damaged materials were shipped in.
Prices include ground shipping within the continental United States on select products. For shipping to Hawaii and Alaska contact us for additional charges. We do not ship to international addresses or post office boxes. Please contact us with any further shipping questions. All deliveries are truck side. This means we only unload directly next to our company truck. We will not drive the delivery truck off of paved surfaces The Fence Authority is not responsible for any damage to the ground, which may result from material drop or from truck tires during delivery.